DISCLAIMER: Canada Post is on strike, please be advised that there will be shipping delays.
All orders will be shipped out tomorrow due to Remembrance Day Holiday.
Dismiss Skip to content FAQ ORDER How will my order be packaged?
We vacuum-seal your order and discretely package it so it is unknown to the shipping company what is inside the box.
BONUS: Each order that contains an ounce will have a 62% boveda pack
How do I order? Ordering is simple. First you can register HERE After registration, you can browse through our SHOP and add items you would like to our cart. Check out using interact e-transfer Your order will be fulfilled and shipped once payment is received. You will have a tracking number within 1-2 business days of sending payment. Can I add/edit/cancel my order?
If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it.
If you want to cancel your order that is not processed yet, email us as well.
Please email us at
[email protected] with your order number being the subject line.. SHIPPING What happens if I don't get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later.
Tracking information has not been updating
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
Where can I track my package?
You can track your order right here on our website!
If not, you can also go to Canada Post website for tracking. The link to the tracking page is :
Shipping to high theft areas
The following provinces have high percentage of postal theft: Nunavut, Northern Ottawa, Northern Quebec.
If you live in the area of the mentioned provinces above you are ordering at your own risk. Replacement will not be shipped out.
Residents are not eligible for shipping insurance.
If you choose to check mark the Shipping Insurance at checkout, your package is marked as a guaranteed delivery!
Keep in mind, Shipping Insurance will require a signature. Not available for PO boxes.
Shipping Insurance will provide a guaranteed delivery due to Postal Service Failures (i.e. lost in transit, delivered to incorrect address, and returned to sender)
If any of these Postal Service Failures occur, a credit will be issued for the full amount of your order.
**Packages that are marked delivered and/or signed will be deemed as received and will not qualify for any credits.
PAYMENTS What payments options are available?
At the moment we are only accepting Interact e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.
What if I don't send payment for my order?
We give you 48 hours which is more than enough time to send payment. If payment is not then received your order will be cancelled.
If you need more than 48 hours, please don’t hesitate to give us an email at
[email protected] so we don’t cancel your order. I have sent an Interact e-Transfer, what now?
e-Transfers can take up to 1 hour to process within their system and notify us about your pending transfer. If within that hour we haven’t accepted your payment don’t be alarmed. We are probably working on other order ahead of yours and will get to yours shortly.
LOYALTY PROGRAM Loyalty Program
Buy, Earn, Spend!
With our point system, we use the following conversion for points to dollar amount. 25 Points = $1
Signing up, you will receive 250 points! Each review written will earn you 10 points! Each item brought on our store will have corresponding point values in the product description
When checking out, you will be given an option to use up the total value of points to apply discount to your order!
(Please note: Point discount will not stack with any other coupons)